WE ARE A PROACTIVE STRATEGIC DRUPAL SUPPORT AGENCY
Our Managed Services go beyond the Security and Housekeeping covered by our high level SLAs and guaranteed monthly Studio time, so we can understand what makes the difference to your business and deliver on it.
What is your Site-Q?
Site-Q is a comprehensive 100 point score of your site and practical steps to deliver performance – totally for free.
Right now is a time when it is critical to understand the performance of your web site – is it meeting your targets and can it do better?
So when you begin your partnership with us we build a comprehensive Site-Q profile to see how you are doing across several areas including Technical set up, Security and compliance, User Experience and Business performance
We work with you to get your Site-Q score as high as possible from day one, and report back every quarter to drive up performance.
Getting started is easy
- Book in a 15 minute Discovery session where we get the basics
- Our team comprehensively audit your site across the board
- We present your score and recommendations to increase performance
Support for your site
Our support covers all of your technical, security and housekeeping and gives you dedicated time each month to improve your site.
We work on a fixed monthly fee and give you fixed prices for any other work you need.
What managed services mean to you
We have dedicated Support developers who get to know how your site works, but you also have a full service Studio to draw on to let you make the most of best practice in:
- User Experience
- Dev Ops
- Data and analytics
- Media and content management
Meeting your KPIs
As your new strategic partner we absorb ourselves in your business and become part of your team. Led by your account manager and strategy team, we encourage:
- Increasing site income and leads
- Quick win projects
- Roadmap and Release planning
- Technical knowledge exchange
And don’t worry if there’s not enough hours in the day to keep up with the latest trends, crucial legislation or how your site is performing. We offer an Advisory service that will be your eyes and ears and keep you up to date.
Day to day
Our unique Managed Services come with a robust 24/7 critical service SLA and are managed by a proactive Drupal-expert team of developers, creatives, support & account managers and digital strategists.
Housekeeping and security
Whether working with existing requirements, or consulting with you to define your requirements from scratch, we generate a scope of works and programme plan that matches your budgets and deadlines. We make it as easy as possible for you to work on your site. It begins with a call, email or simply creating a ticket.
Enterprise or Core?
Core is more than ‘Business as usual’
Our Core packages keep your platform up to date with Drupal’s Security team and protects you from all the threats and potential data breaches they identify.
- ‘Under-the-hood’ audit, quarterly health checks, and monthly analytics.
- One or two days of Studio time every month
Enterprise level managed services
Another tier of services built on top of everything in Core. It is a step up in our support for you, your team and your digital presence.
- Studio time starts at four days a month to maintain a larger estate and provide time for work packages.
- An Account Manager joins your Support Manager to oversee all the work we do for you.
- Our Digital strategists will join your team too.